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What do I do if I encounter issues during the physical SIM to eSIM replacement process?

If you face any difficulties during the eSIM transfer process, contact our Customer support team for assistance.

Can I switch back to a physical SIM after using an eSIM?

Yes, you can switch back to a physical SIM if your device supports it. You'll need to visit Infimobile Services to request a new physical SIM card. - You can switch from eSIM to a physical SIM in My Account by selecting the SIM Replacement option, and then clicking on the eSIM to Physical SIM option. - Choose whether you want to use the same device or a new device. - If you select the "same device", enter your IMEI number to check device compatibility and provide your reason, then choose '...

Can I use my old physical SIM card on a different device after switching to an eSIM?

Yes, you can use your old physical SIM card on a different device if the new device supports the same SIM card size (e.g., nano-SIM, micro-SIM).

Can I switch from a physical SIM on one carrier to an eSIM from a different carrier?

Yes, you can switch from a physical SIM on one carrier to an eSIM from a different carrier. However, you'll need to go through the process of activating the new eSIM profile with the new carrier.

What happens to the physical SIM card after I switch to an eSIM?

The physical SIM card will be deactivated. If you ever want to switch back, you'll likely need to request a new physical SIM card from your carrier.

Do I need to deactivate the physical SIM card before switching to an eSIM?

It's recommended to deactivate or remove the physical SIM card from your device before initiating the eSIM activation to avoid any conflicts.

How do I initiate the physical SIM to eSIM replacement process?

Contact Infimobile Services to request the activation of an eSIM on your device.

What do I need for the physical SIM to eSIM replacement process?

You'll need a device that supports eSIM, and you'll also need to ensure that your carrier offers eSIM activation.

Can I replace my physical SIM with an eSIM?

Yes, you can replace a physical SIM card with an eSIM if your device and carrier support eSIM technology.

What do I do if I encounter issues during the eSIM to physical SIM replacement process?

If you face any difficulties during the eSIM transfer process, contact our Customer support team for assistance.

Can I use my old eSIM profile on a different device after switching to a physical SIM?

No, once you switch to a physical SIM, the eSIM profile will be tied to that specific device. If you want to use the eSIM on a different device, you'll need to go through the eSIM activation process again.

Can I switch from an eSIM on one carrier to a physical SIM from a different carrier?

Yes, you can switch from an eSIM on one carrier to a physical SIM from a different carrier. However, you will need to go through the process of activating the new physical SIM with the new carrier.

What happens to the eSIM profile after I switch to a physical SIM?

The eSIM profile will be deactivated or removed from your device. It will no longer be active on that device.

Do I need to deactivate the eSIM profile before switching to a physical SIM?

It's recommended to deactivate or remove the eSIM profile from your device before inserting the physical SIM card to ensure a smooth transition.

What do I need for the eSIM to physical SIM replacement process?

You'll need a physical SIM card from Infimobile, as well as a compatible device that supports physical SIM cards.

Can I transfer an eSIM from an unlocked device to another unlocked one?

Yes, you can transfer an eSIM from an unlocked device to another unlocked device, as long as both devices support eSIM technology.

Can I transfer multiple eSIM profiles to a new device?

Yes, if the new device supports multiple eSIM profiles, you can transfer multiple profiles from your old device.

What happens to the eSIM profile on the old device after it's transferred?

The eSIM profile on the old device will be deactivated or removed. It will no longer be active on that device.

How do I deactivate the eSIM on the old device?

You can usually deactivate the eSIM profile by going to the device's settings, selecting 'Mobile Data' or 'Cellular,' and choosing to remove or deactivate the eSIM profile.

Do I need to deactivate the eSIM on the old device before transferring it?

It's recommended to deactivate or remove the eSIM profile from the old device before transferring it to ensure a smooth transition.

Can I transfer eSIM profiles between devices from different manufacturers?

In most cases, you can transfer eSIM profiles between devices from different manufacturers as long as both devices support eSIM technology.

How do I initiate the eSIM transfer process?

To initiate the eSIM transfer process, follow these steps: Contact Infimobile Customer Support Team : Reach out to Infimobile Customer Support Team. You can do this through Our website, mobile app, or by calling Infimobile Customer Support Team. Request eSIM Transfer: Clearly state that you want to transfer your eSIM from your current device to a new one. Provide any necessary information they may ask for, such as your account details and the IMEI (International Mobile Equipment Identity) of...

Can I transfer my eSIM from one device to another?

Yes, it is possible to transfer an eSIM from one compatible device to another. This allows you to switch devices without needing a physical SIM card.

What do I do if I have issues with eSIM activation?

If you encounter any issues during the eSIM activation process, contact Infimobile customer support for assistance.

Can I use an eSIM with a unlocked device?

Yes, eSIM can be used with unlocked devices. However, you'll still need to go through the carrier's process to activate the eSIM.

Can I use the same number if I lost my esim device?

Yes, you can use the same phone number even if you lose your eSIM-enabled device.

What happens if I lose my eSIM-enabled device?

If you lose your eSIM-enabled device, you'll need to contact Infimobile Services to suspend or transfer your eSIM profile to a new device.

Can I switch back to a physical SIM card after activating an eSIM?

In most cases, yes. You can remove the eSIM and insert a physical SIM card if your device supports both.

Can I have multiple eSIM profiles on one device?

Yes, some devices support multiple eSIM profiles, allowing you to switch between carriers or plans easily.

How do I activate an eSIM?

Activating an eSIM typically involves the following steps: Contact Infimobile Services: Get in touch with Infimobile Services to inquire about eSIM activation. Provide Necessary Information: Infimobile Services will ask for information like your IMEI (International Mobile Equipment Identity) and eSIM activation code (QR code). eSIM Activation using Activation code : - Select the eSIM option on the Activation page and enter all required details, such as the "activation code" you received in...

How do I know if my device supports eSIM?

Not all devices support eSIMs. You can check your device's specifications or consult the manufacturer's website to see if it has eSIM capability. - Go to the website and at the top of the page, select "BYOD" 2.Select the eSIM option and enter your "Device Number" to check if your device supports eSIM

What steps should I take if my new phone requires a SIM card of a different size?

First, identify the specific SIM card size needed for your new phone. Common sizes are Standard SIM, Micro SIM, and Nano SIM. Next, use the SIM kit from when you purchased the SIM to convert the SIM to the required size. This ensures compatibility with your new device.

Is it necessary to purchase the SIM card before I initiate the number port in process?

Absolutely. To start the number port in process with Infimobile, you will need to acquire an Infimobile SIM card first. Here's a clear guide on how to proceed with port in your number to Infimobile. “port in Your Number: What You Need to Know”

Can I change my Infimobile Number?

Once activated, Infimobile numbers cannot be altered. However, during SIM card activation, you can select a new number from the provided options.

Can I get a new phone number with Infimobile?

Absolutely! When activating Infimobile, you have the choice to get a new phone number. Alternatively, if you're transitioning from your current service to Infimobile, you can also opt to keep your existing phone number. The decision is up to you!

Is it possible to transfer my current phone number to InfiMobile?

Certainly! You can seamlessly transfer your phone number to Infimobile using our port in functionality. To initiate the number port in process, please refer to [port in your number](https://infimobile.com/activate)

When does my Infimobile service begin?

Your Infimobile service starts as soon as you insert your SIM card and your SIM card is activated. You'll be able to use your phone and enjoy the benefits of your chosen plan from that point onward.

How can I activate my SIM card?

Once you receive Infimobile SIM card Follow the steps below to activate your Infimobile service using your new SIM card: 1. Verify the unlock status of your phone. 2. To activate your Infimobile SIM after receiving your SIM kit, follow these instructions: Option 1: Activation of SIM in Infimobile website 1. Visit the Infimobile Website choose ' activate 'from the menu, and you will be redirected to the Activation Page. 2. To check compatibility, enter the IMEI number of your phone. On your...

How can I correctly match each SIM card to its corresponding line during the activation of multiple lines?

Prior to SIM activation, the plan details for each line will be clearly indicated on the SIM Card pack. This enables you to easily choose the desired line for activation.

Port in Your Number: What You Need to Know What information do I need to have from my current provider to port my number?

What information do I need to have from my current provider to port my number? To initiate the port in process, ensure you have these details from your current provider: 1. Account Number 2. Pin Number Note: Please ensure that the ZIP code you provide matches the ZIP code registered with your current provider. How long does the port-in process usually take? The duration of the port-in process varies based on your current provider. It can range from 30 minutes to 2 working days. What happ...