Account number can be found on the bill or online account (Verizon>Account >Account Overview-account number listed at top). It ends in -00001 but should be entered without the dash. The PIN is a 6- digit number. If you don’t know your account PIN you can reset it on your online Verizon account or you’ll need to reset it by calling Verizon Customer Support at 1-800-922-0204.